What personal information do we collect?
Personal information that farmenergy.tech collects from you may include:
- Company of Employment
In some cases, we may collect sensitive information about you if it is relevant to the services that we provide to you. We will only collect sensitive information if:
- You consent to the collection, and the information is reasonably necessary for, or directly related to, our functions or activities;
- The collection of the information is required or authorised by or under an Australian law or a court/tribunal order;
- The information is necessary to provide a health service to you.
Some of the main reasons we collects your information include:
- To correspond with you
- For administrative purposes
- For the purposes of undertaking government-commission research
- To meet legal obligations
- To inform you about your energy cost reduction opportunities
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in various ways, including:
- Through your access to and use of our website;
- When you register to receive any of our publications or newsletters or attend any of the events that we host or organise;
- During conversations between you and our representatives; or
- When you communicate with us via email, post or fax.
We may also collect personal information about you from third parties, including from your employer, your authorised representatives or your other professional advisors.
What happens if we can’t collect your personal information?
In most cases, you will be required to identify yourself when you deal with us. If you do not provide us with the personal information described above, some or all of the following may happen:
- We may not be able to provide our services to you;
- We may not be able to provide you with our publications, brochures and newsletters; and
- We may be unable to tailor the content of our website to your preferences and your experience of our website may not be as relevant, enjoyable or useful as it could be.
For what purposes do we collect, hold, use and disclose your personal information?
We will normally hold your personal information in a database. We collect, hold, use and disclose your personal information for some or all of the following purposes:
- Administering our relationship with you, including providing services, responding to enquiries and obtaining payment for our services;
- Business development including sending updates, publications, and details of events and tracking and recording your opening of our email communications and
- Clicking on any links in our email communications
- Providing and administering energy cost reduction services;
- Meeting legal or other regulatory obligations imposed on us;
- Auditing and managing the usage of our website;
- To update our records and keep your contact details up to date;
- To process and respond to any complaint made by you; and
- To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or other governmental authority.
Who do we disclose your information to?
We may disclose your personal information to:
- Our employees, related entities, contractors or third party service providers in connection with the services that we are providing to you, including to our IT service providers, couriers, data room operators and discovery service providers;
- Any third parties that we engage on your behalf or which you engage directly in connection with the services we are providing to you;
- Our insurers and our professional advisors, including our accountants, business advisors and consultants;
- Any regulatory body in any of the States and Territories that we operate in; and
- Any other organisation or individual for any authorised purpose with your express consent.
Do we disclose your personal information to anyone outside Australia.
Before we disclose personal information about you to a person (an overseas recipient), we will take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach Australian privacy laws in relation to the information.
Some of our IT systems use cloud computing services that are hosted in countries’ other than Australia.
Business development and marketing
Occasionally we may use personal information to send you details of new services, updates, and invitations to seminars and events. However, we will only do this where you consent to being contacted in this way. These communications may be sent in various forms (including by post and by email) in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
If you prefer not to receive promotional material from us, please email us at email@example.com and put “unsubscribe” in the subject line together with the name of the publication you wish to unsubscribe from. Our email marketing communications will also include an “unsubscribe” link.
When you visit our website we may send a ‘cookie’ to your computer. This is a small data file stored by your computer to help improve functionality or tailor information to provide visitors to our website with more relevant pages. We may also analyse website traffic to identify what visitors find most interesting so we can tailor our website accordingly.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party website providers are responsible for informing you about their own privacy practices.
Security and data quality
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure.
We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).
How can you access and correct your personal information?
You may request access to any personal information that we hold about you at any time by contacting us (see the details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by posting or emailing it to you).
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for our refusal.
If we hold personal information about you and we are satisfied that, having regard to a purpose for which the information is held, the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, or you request us to correct the information, we will take such steps (if any) as are reasonable in the circumstances to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and that your complaint is resolved within a reasonable time (and in any event within the time required by the Act, if applicable).
You may also contact the following organisations in regards to a complaint:
Officer of the Australian Information Commissioner
T: 1300 363 992
A: GPO Box 5218 Sydney NSW 2001
Information and Privacy Commission NSW
T: 1800 472 679
A: GPO Box 7011, Sydney NSW 2001
Our Privacy Officer can be contacted via:
Post: All Energy Pty Ltd Privacy Officer
40 Latrobe St Brisbane QLD 4000
Tel: 0437 249 745
Privacy collection notice
Your personal information is being collected by All Energy Pty Ltd ABN – 95 169 802 555 and its Australian affiliates (together, we or us). Under the Privacy Act 1988 (Cth) (Privacy Act), we are required to tell you that we collect personal information (as defined in the Privacy Act) about you to assist in performing legal services you have requested and in promoting our energy cost reduction services. If we cannot collect that information we may not be able to provide our services to you. We collect this information mainly through our communications with you but we may do so also from other sources in the course of providing our services to you. We generally do not disclose information about you to any person except as required in the course of providing legal services to you or for the ordinary administration of our business. In certain circumstances, we may disclose information about you where permitted or authorised under the Privacy Act or other applicable law.
If you would like to inform us that you do not wish to receive promotional material from us, request access to or the correction of information we hold about you or to make a complaint about our treatment of your privacy, please make a written request to our Privacy Officer by sending an email to firstname.lastname@example.org.